Frequently Asked Questions

How long does scanning take?

Typically 5–10 business days at our Hamburg location. Mail-in orders add shipping time—expect around 2 weeks total.

What types of media do you scan?

We scan all types of prints, Polaroids, and large-format photos up to 8.5″ × 11″ — all at no extra charge. Each includes color correction and enhancement.

Do you return my original photos?

Yes! Originals are carefully returned via mail or local pickup once scanning is complete.

What resolution do you scan at?

We scan everything at 600 DPI for high-resolution preservation. You'll receive both original and enhanced versions.

How will I receive my digitized images?

Choose between USB ($20) or free secure cloud delivery. Mail-in orders include a download link.

Can I drop off or pick up locally?

Yes — we offer free pickup/drop-off in Hamburg, NY, and surrounding areas for a small fee. Or you can schedule a local drop-off.

Do you accept photo albums or fragile prints?

Absolutely. Albums are handled carefully and removed as needed for scanning. We also accommodate fragile or curled prints with extra care.

Can I include notes or filenames with my photos?

Yes! You can group or label batches and we'll carry that over to folder names. For detailed metadata labeling, contact us for custom options.

Do you offer restoration for damaged images?

We include basic color correction and contrast adjustment free. Heavier restoration is available — email us a sample to quote.

Still have questions? Contact us here — we’re happy to help!

Pickup & Drop-off Service

Our Location

We’re located at 5309 Roberts Road, Hamburg, NY 14075. View our location on the map below: